It's been a while since I posted a new entry, but I've been very busy over the last three months and really haven't had a moment for the blog!
I did however buy myself a couple of new laptops from HP in November which were subject to the HP PC Savings Promotion. Despite my better judgement, I bought the laptops hoping to receive some cheques back from HP before Christmas. Oooooohhhhhhhh how wrong I was!
Having repeatedly emailed HP over the last week, I finally received a standard response today:-
" Dear Claimant,
Many thanks for your email, I acknowledge receipt. We are currently experiencing a very high volume of emails regarding the More from HP - PC Savings Promotion and will answer your email as soon as we possibly can.
If your query is regarding a payment that is delayed, please be aware that due to the overwhelming response to the promotion and the Christmas period we are running behind with sending out payments. Our accounts team are working hard to rectify this and all outstanding claims will be settled within the next 3 weeks. We are very sorry for this delay and any inconvenience caused and thank you for your patience as we work to resolve the problems we have experienced.
If your query is regarding a claim that you have submitted recently, we are working through a backlog of claims received over the Christmas period and hope to be up to date within the next 7-10 days. Please do wait a further 10 days to receive your email acknowledgement from us. If you have not heard from us within 10 days, please do contact us again and we can double check receipt of your claim and ask you to resend if appropriate. Please do not be concerned if this means that the 30 days stated from date of purchase will have elapsed; we will be honouring claims that are received late.
If your query is not regarding one of the above issues, we will be sending you a reply within the next 48 hours.
May we take this opportunity to thank you for your patience and apologise for the delays.
Kind regards
****** ( name removed )
HP Promotion Administration "
Pretty impressive considering I should have had my rebate before Christmas!
Having googled "rebate+scam" and "rebate+fraud" it would appear that HP are experts at this type of scam in the USA and now they've brought it over here!!!
Just a few of the many sites for disappointed and scammed HP customers:
USA HP rebate scam
Another HP rebate scam
Another HP rebate scam as well
The above links are a scratch on the surface of people who feel scammed and abused by HP's rebate offers and promotions . . . . just add me to the list please HP!
Please add any HP stories you might have . . . . hopefully someone at HP might take notice?
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I did however buy myself a couple of new laptops from HP in November which were subject to the HP PC Savings Promotion. Despite my better judgement, I bought the laptops hoping to receive some cheques back from HP before Christmas. Oooooohhhhhhhh how wrong I was!
Having repeatedly emailed HP over the last week, I finally received a standard response today:-
" Dear Claimant,
Many thanks for your email, I acknowledge receipt. We are currently experiencing a very high volume of emails regarding the More from HP - PC Savings Promotion and will answer your email as soon as we possibly can.
If your query is regarding a payment that is delayed, please be aware that due to the overwhelming response to the promotion and the Christmas period we are running behind with sending out payments. Our accounts team are working hard to rectify this and all outstanding claims will be settled within the next 3 weeks. We are very sorry for this delay and any inconvenience caused and thank you for your patience as we work to resolve the problems we have experienced.
If your query is regarding a claim that you have submitted recently, we are working through a backlog of claims received over the Christmas period and hope to be up to date within the next 7-10 days. Please do wait a further 10 days to receive your email acknowledgement from us. If you have not heard from us within 10 days, please do contact us again and we can double check receipt of your claim and ask you to resend if appropriate. Please do not be concerned if this means that the 30 days stated from date of purchase will have elapsed; we will be honouring claims that are received late.
If your query is not regarding one of the above issues, we will be sending you a reply within the next 48 hours.
May we take this opportunity to thank you for your patience and apologise for the delays.
Kind regards
****** ( name removed )
HP Promotion Administration "
Pretty impressive considering I should have had my rebate before Christmas!
Having googled "rebate+scam" and "rebate+fraud" it would appear that HP are experts at this type of scam in the USA and now they've brought it over here!!!
Just a few of the many sites for disappointed and scammed HP customers:
USA HP rebate scam
Another HP rebate scam
Another HP rebate scam as well
The above links are a scratch on the surface of people who feel scammed and abused by HP's rebate offers and promotions . . . . just add me to the list please HP!
Please add any HP stories you might have . . . . hopefully someone at HP might take notice?
[ add comment ] ( 1 view ) | [ 0 trackbacks ] | permalink |
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