I finally after emailing the HP Savings Promotion offer ( run by Outbound on HP's behalf apparently ) was given an HP phone number to complain. After being passed from pillar to post and given 6 different numbers . . . . . an individual at HP finally gave me the number to contact Outbound on the phone . . . . hooray!
For anyone wanting to complain or chase up their payment, try ringing the folloing number to complain direct to Outbound: 0845 634 4070
I was told by a lady today that my first rebate cheque was sent on the 17/01/08 and should have been with me by now!!
Still waiting HP and Outbound . . . . still waiting for the all elusive cashback cheque!
My other cashback cheque hasn't even gone for processing yet!! They're 2 - 3 weeks behind apparently.
Will the HP cashback cheques ever turn up?
Ring them and complain; they shouldn't be aloud to get away with the obsolute appalling service in dealing with people's 28 day claims!
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For anyone wanting to complain or chase up their payment, try ringing the folloing number to complain direct to Outbound: 0845 634 4070
I was told by a lady today that my first rebate cheque was sent on the 17/01/08 and should have been with me by now!!
Still waiting HP and Outbound . . . . still waiting for the all elusive cashback cheque!
My other cashback cheque hasn't even gone for processing yet!! They're 2 - 3 weeks behind apparently.
Will the HP cashback cheques ever turn up?
Ring them and complain; they shouldn't be aloud to get away with the obsolute appalling service in dealing with people's 28 day claims!
[ 9 comments ] ( 115 views ) | [ 0 trackbacks ] | permalink |
( 3 / 504 )
It's been a while since I posted a new entry, but I've been very busy over the last three months and really haven't had a moment for the blog!
I did however buy myself a couple of new laptops from HP in November which were subject to the HP PC Savings Promotion. Despite my better judgement, I bought the laptops hoping to receive some cheques back from HP before Christmas. Oooooohhhhhhhh how wrong I was!
Having repeatedly emailed HP over the last week, I finally received a standard response today:-
" Dear Claimant,
Many thanks for your email, I acknowledge receipt. We are currently experiencing a very high volume of emails regarding the More from HP - PC Savings Promotion and will answer your email as soon as we possibly can.
If your query is regarding a payment that is delayed, please be aware that due to the overwhelming response to the promotion and the Christmas period we are running behind with sending out payments. Our accounts team are working hard to rectify this and all outstanding claims will be settled within the next 3 weeks. We are very sorry for this delay and any inconvenience caused and thank you for your patience as we work to resolve the problems we have experienced.
If your query is regarding a claim that you have submitted recently, we are working through a backlog of claims received over the Christmas period and hope to be up to date within the next 7-10 days. Please do wait a further 10 days to receive your email acknowledgement from us. If you have not heard from us within 10 days, please do contact us again and we can double check receipt of your claim and ask you to resend if appropriate. Please do not be concerned if this means that the 30 days stated from date of purchase will have elapsed; we will be honouring claims that are received late.
If your query is not regarding one of the above issues, we will be sending you a reply within the next 48 hours.
May we take this opportunity to thank you for your patience and apologise for the delays.
Kind regards
****** ( name removed )
HP Promotion Administration "
Pretty impressive considering I should have had my rebate before Christmas!
Having googled "rebate+scam" and "rebate+fraud" it would appear that HP are experts at this type of scam in the USA and now they've brought it over here!!!
Just a few of the many sites for disappointed and scammed HP customers:
USA HP rebate scam
Another HP rebate scam
Another HP rebate scam as well
The above links are a scratch on the surface of people who feel scammed and abused by HP's rebate offers and promotions . . . . just add me to the list please HP!
Please add any HP stories you might have . . . . hopefully someone at HP might take notice?
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I did however buy myself a couple of new laptops from HP in November which were subject to the HP PC Savings Promotion. Despite my better judgement, I bought the laptops hoping to receive some cheques back from HP before Christmas. Oooooohhhhhhhh how wrong I was!
Having repeatedly emailed HP over the last week, I finally received a standard response today:-
" Dear Claimant,
Many thanks for your email, I acknowledge receipt. We are currently experiencing a very high volume of emails regarding the More from HP - PC Savings Promotion and will answer your email as soon as we possibly can.
If your query is regarding a payment that is delayed, please be aware that due to the overwhelming response to the promotion and the Christmas period we are running behind with sending out payments. Our accounts team are working hard to rectify this and all outstanding claims will be settled within the next 3 weeks. We are very sorry for this delay and any inconvenience caused and thank you for your patience as we work to resolve the problems we have experienced.
If your query is regarding a claim that you have submitted recently, we are working through a backlog of claims received over the Christmas period and hope to be up to date within the next 7-10 days. Please do wait a further 10 days to receive your email acknowledgement from us. If you have not heard from us within 10 days, please do contact us again and we can double check receipt of your claim and ask you to resend if appropriate. Please do not be concerned if this means that the 30 days stated from date of purchase will have elapsed; we will be honouring claims that are received late.
If your query is not regarding one of the above issues, we will be sending you a reply within the next 48 hours.
May we take this opportunity to thank you for your patience and apologise for the delays.
Kind regards
****** ( name removed )
HP Promotion Administration "
Pretty impressive considering I should have had my rebate before Christmas!
Having googled "rebate+scam" and "rebate+fraud" it would appear that HP are experts at this type of scam in the USA and now they've brought it over here!!!
Just a few of the many sites for disappointed and scammed HP customers:
USA HP rebate scam
Another HP rebate scam
Another HP rebate scam as well
The above links are a scratch on the surface of people who feel scammed and abused by HP's rebate offers and promotions . . . . just add me to the list please HP!
Please add any HP stories you might have . . . . hopefully someone at HP might take notice?
[ add comment ] ( 1 view ) | [ 0 trackbacks ] | permalink |
( 3 / 431 )
Yes I know I know . . . . . I never covered the online backup option when talking about backups 
Well for those people that want to be able to access their info on the move from multiple computers, or share their pics, files, videos or music, then you could always use an online backup service such as BT Vault. The key down side of the BT service is the fact that they don't offer a configurable auto backup option on their free 1gb service; which can be a pain if you want to sync and automatically backup certain folders/files.
However . . . . . . you could use another service that is even better!
BeInSync do offer an auto backup service with their free 1gb service and you can use this on several machines.
It's also a good option for people who want the auto backup to just keep a bit a critical data secure with the free 1gb service or for a £75 one off fee, you can have 5gb of data for life ( or until the world crashes into the sun or we get sucked into a black hole or wiped out by a passing comet/asteroid
.
It's a very good deal and I'm sure there's many small office/home office users on fast broadband connections that could make excellent use of an online auto backup service like BeInSync's.
[ add comment ] ( 1 view ) | [ 0 trackbacks ] | permalink | ( 3 / 259 )
Well for those people that want to be able to access their info on the move from multiple computers, or share their pics, files, videos or music, then you could always use an online backup service such as BT Vault. The key down side of the BT service is the fact that they don't offer a configurable auto backup option on their free 1gb service; which can be a pain if you want to sync and automatically backup certain folders/files.
However . . . . . . you could use another service that is even better!
BeInSync do offer an auto backup service with their free 1gb service and you can use this on several machines.
It's also a good option for people who want the auto backup to just keep a bit a critical data secure with the free 1gb service or for a £75 one off fee, you can have 5gb of data for life ( or until the world crashes into the sun or we get sucked into a black hole or wiped out by a passing comet/asteroid
.It's a very good deal and I'm sure there's many small office/home office users on fast broadband connections that could make excellent use of an online auto backup service like BeInSync's.
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( 3 / 259 )
Well I had an email from someone yesterday asking about Outlook Express and how to back it up. Rather than me go through the list and detail how to do it, I'm just going to post the " official " link from the Micro$oft site which not only covers how to backup your emails, but also your address book and mail accounts as well.
Outlook Express backup and restore
This really does cover it in pretty simple English, and is very easy to follow.
[ add comment ] ( 1 view ) | [ 0 trackbacks ] | permalink | ( 3 / 294 )
Outlook Express backup and restore
This really does cover it in pretty simple English, and is very easy to follow.
[ add comment ] ( 1 view ) | [ 0 trackbacks ] | permalink |
( 3 / 294 )
Over the last couple of weeks, I've had someone who's laptop was stolen with lots of their work on it and another person who had a hard drive failure and lost everything 
.
You never realise how important your work and personal data is until it's gone!
I guess the key to happiness, piece of mind and no sleepless nights really is BACKING UP YOUR DATA. Despite saying it often . . . . . people still don't seem to be taking it on board.
Well I thought I'd help out with a few tips and pointers in the right direction.
Try and keep all your important data in one folder as backups will be easier to perform. ( My documents folder is a good place to start! )
Most people's laptops and desktops nowadays have a cd burner ( cd writer ) or DVD burner. Often you will get cd/dvd creating software with your computers and you can very easily create weekly backups of the " My Documents " folder and any other folders you need.
Pen drives and very large external drives are dirt cheap now and you can pick up a 320gb external hard drive for about £50 from PC World or on the web. With such a huge drive, you could organise weekly backups through Windows XP. Click here for backup instructions
If you only have a small amount of critical data, then you could use a pen drive/flash drive to keep copies of your data, as these can be picked up from about £12 for a 1gb drive.
Anyway the moral of this posting is BACKUP, BACKUP and BACKUP some more if your data is important to you and you want to keep it.
[ add comment ] ( 1 view ) | [ 0 trackbacks ] | permalink | ( 3 / 267 )
.You never realise how important your work and personal data is until it's gone!
I guess the key to happiness, piece of mind and no sleepless nights really is BACKING UP YOUR DATA. Despite saying it often . . . . . people still don't seem to be taking it on board.
Well I thought I'd help out with a few tips and pointers in the right direction.
Try and keep all your important data in one folder as backups will be easier to perform. ( My documents folder is a good place to start! )
Most people's laptops and desktops nowadays have a cd burner ( cd writer ) or DVD burner. Often you will get cd/dvd creating software with your computers and you can very easily create weekly backups of the " My Documents " folder and any other folders you need.
Pen drives and very large external drives are dirt cheap now and you can pick up a 320gb external hard drive for about £50 from PC World or on the web. With such a huge drive, you could organise weekly backups through Windows XP. Click here for backup instructions
If you only have a small amount of critical data, then you could use a pen drive/flash drive to keep copies of your data, as these can be picked up from about £12 for a 1gb drive.
Anyway the moral of this posting is BACKUP, BACKUP and BACKUP some more if your data is important to you and you want to keep it.
[ add comment ] ( 1 view ) | [ 0 trackbacks ] | permalink |
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